Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you'll find answers to the most common questions about shopping with us. If you have any additional concerns, feel free to contact our support team—we're happy to help!
1. How long does shipping take?
Shipping times vary depending on your location:
- United States: 10-20 business days
- International: 15-30 business days
Please note that some products may ship separately if they are sourced from different suppliers.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our [Order Tracking Page]. Please allow 1-3 business days for tracking updates to reflect.
3. What is your return and refund policy?
We want you to love your purchase! If you’re not satisfied, you can request a return or refund within 30 days of receiving your order. Items must be unused and in their original packaging. Check our [Return Policy] for detailed instructions.
4. What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact us immediately with photos of the item and your order details. We’ll resolve the issue by sending a replacement or issuing a refund.
5. Why did I only receive part of my order?
To ensure faster delivery, we may ship items from your order separately if they come from different warehouses. Don’t worry—each shipment will have its own tracking information.
6. Do you offer cancellations or changes to my order?
Orders can only be canceled or modified within 24 hours of purchase. After that, the order is already being processed for shipping. Contact us as soon as possible if you need assistance.
7. Are there any additional fees for international orders?
Depending on your country's customs regulations, you may need to pay import duties or taxes. These charges are not included in your order total and are the customer’s responsibility.
8. How can I contact your customer support?
You can reach our support team by emailing us at [Your Email Address] or by using the contact form on our website. We aim to respond within 24-48 hours.
Thank you for choosing us! We’re committed to providing excellent service and quality products.